Refund policy
If there’s an issue with your box for any of the following reasons:
- Missing products
- Damaged box
- Box didn’t arrive
- Products not as described
We’ll be happy to offer an appropriate refund, as long as it’s clear the box you were charged for wasn’t delivered as expected. Please include photos where possible to help us review the issue.
Please note that opened packs can’t be returned or refunded.
As our products are perishable, they aren’t covered by the standard 14-day return period for online purchases. Under regulation 27(1)(c) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods that are likely to deteriorate or expire are exempt from the right to cancel or return.
This does not affect your right to cancel your subscription at any time.